NOTICE: Skipping or Modifying an order must be done 48 hours prior to delivery!
NOTICE: Although we do our best to accommodate sooner, please allow a minimum of 3-5 business days for new and out-of-route deliveries. EXTRA OR OUT-OF-ROUTE DELIVERIES MAY BE SUBJECT TO ADDITIONAL FEES AT MANAGEMENT’S DISCRETION.
NOTICE:ALL UPDATES MUST BE MADE AT LEAST 2 BUSINESS DAYS PRIOR TO DELIVERY FOR PROCESSING.
Orders updated the night before will still be considered on hold and an out of route fee will apply.
ALERT: Our policy is to not refund full goods for the overall safety and well-being of our customers.
Note: If you are signing up without purchasing water/products, you must select No Product Needed with a Quantity of 1 and Add to Cart. If you are having trouble finding it, be sure to use the search tool within this page.
Note: If you are signing up without purchasing equipment, you must select No Equipment Needed with a Quantity of 1 and Add to Cart. If you are having trouble finding it, be sure to use the search tool within this page.
Note: In an effort to improve efficiency and to be as environmentally responsible as possible, upon completing setup of your account, you will be placed in a monthly route and begin receiving your deliveries on a 28 day cycle. Extra or out-of-route deliveries may be subject to additional fees.
For Bottle Deposits & Equipment:
NOTE: There is a $7 per bottle deposit for 3 and 5 Gallon Plastic Bottles.
For Mountain Valley Glass bottles, there is a $25 per bottle deposit (Charleston, WV area only).
Bottle deposits and equipment rentals are billed AFTER setup/installation and are NOT included in the itemized billing below!
DISCLAIMER: payment must be made in full prior to your initial delivery. An email notice will be sent to confirm.
Our Policy is to not refund full goods for the overall safety and wellbeing of our customers.
Reminder: this is a monthly service. You will have access to your delivery calendar online and receive alerts regarding your delivery dates.
We utilize large 8 bay trucks to make deliveries.
NOTE: Our drivers cannot deliver to a secure apartment without having access to the building.
NOTE: If our truck is unable to reach your home or business, then we aren’t able to deliver to that address.
We are sorry for any inconvenience.